Customer Support Virtual Associate

| About Us:
Premier Oaks Landscape Management is committed to enhancing landscapes and lives through our exceptional landscape, irrigation, and lawn maintenance services. Our core values of reliability, quality-driven service, attentive listening, and a client-centric approach drive our commitment to excellence in everything we do. We believe in creating a workplace where our team thrives, and our company succeeds together. Our mission is to make lawns greener and lives brighter by providing our team members with opportunities that positively impact their professional and personal growth.

| Our Core Values:
At Premier Oaks, we stand by our core values:
» We are RELIABLE and provide QUALITY DRIVEN services.
» We LISTEN & CARE.
» We Put the CLIENT FIRST.

| Job Description:
Hours: 8:00 am-5:00 pm CST, Monday-Friday (with an unpaid 1-hour lunch)

We want this to be your favorite job ever! It will be hard work, just as any career-based position can be, but we have an amazing team of caring people who want to help you feel part of the team. We are looking for a Sales Support Virtual Associate to handle client communications, manage scheduling, and support administrative tasks specifically related to our commercial and residential landscape, irrigation, lawn maintenance, and lighting services. Your contribution will help us maintain our reputation as a responsive and customer-focused company.

| Responsibilities:
» Inbound Communication: Respond promptly to inbound client inquiries via phone, email, SMS, and web submissions. Address voicemails efficiently to maintain client satisfaction.
» Outbound Communication: Make outbound calls to follow up on estimates, schedule services, and maintain ongoing client engagement. This may include cold calls.
» Scheduling & Dispatch: Schedule appointments, manage dispatch for field teams, and handle reschedules or cancellations as necessary.
» Data Entry: Enter new leads and client information into Monday.com and Jobber with accuracy and timeliness.
» Follow-Up: Proactively follow up on estimates (potentially automated through Jobber) to close sales opportunities.
» Samsara Knowledge: Utilize Samsara to track and manage field operations as needed.


| Requirements:
» Exceptional English language skills, both written and verbal.
» Proficiency in tools such as Monday.com, Gmail, Jobber, and related software.
» Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
» Comfort with making cold calls and engaging clients professionally.
» Previous experience in a virtual assistant or similar role, especially within landscape, irrigation, lawn maintenance, or lighting services, is highly preferred.
» A proactive attitude and the ability to work independently with minimal supervision.
» Industry Experience Preferred: Familiarity with landscape, irrigation, lawn maintenance, or home service lighting administrative processes is a plus.

| What We Offer:
» Competitive salary.
» Opportunities for professional growth and development.
» A supportive and positive work environment.
» Paid US & PH Holidays.
» Seasonal extra hours available.

Help us make lawns greener and lives brighter—apply now and grow with us!

Apply Today: If you’re selected for the next stage, you’ll receive an email with the next steps. We can’t wait to see your impact on our team as a Customer Support Virtual Associate!