Law Firm Intake Specialist/Customer Service Representative

Greetings and thank you for your interest! I am a criminal defense lawyer looking to provide a stable career with our small but busy law office.

I am looking for a full time intake specialist/customer service representative to help us respond to leads and maintain telephonic and email contact with current and prospective clients. I absolutely prioritize establishing a long-term relationship with a VA who also values a stable career, as opposed to just having a job.

Our main business hours are Monday through Friday, 8:00 AM through 5:00 PM, Central Standard Time (Chicago). I need someone who is available during these hours. Your hours may actually be an hour earlier or later.

Primary duties include:
-Answering telephone calls from existing and potential new clients
-Qualifying leads to determine whether they are a fit for our law firm's practice
-Calling prospects/clients to relay messages and answer questions
-Providing written summaries of telephone conversations
-Responding to emails/texts from existing and potential new clients
-Serving as an intermediary between prospects/clients and the attorneys
-Processing credit card payments over the telephone

As this role is primarily focused on telephonic client contact, English speaking skills are of the utmost importance. An outgoing personality, high attention to detail, and the ability to quickly learn new tasks are characteristics highly desired in candidates for the position.

Although this should go without saying, as this is a virtual assistant position, you must have reliable technology and equipment. In this role, you will primarily use RingCentral, Microsoft Office, and Google programs. We also use MyCase as our CRM/law practice management software.

If you are looking for a stable career as an intake specialist/customer service representative with a small USA law office and you believe we may be a great fit for each other, I would love to hear from you. If interested, please send me a copy of your resume, along with a message stating, "Greetings, Joe. I believe we may be a great fit for each other because (tell me why you believe so)..."

I appreciate your time and look forward to hearing from you.