Shopify Email Specialist

Are you an email ninja with Shopify experience? We’re looking for a driven freelancer to take our customer service to the next level. Our team is not only professional but also super fun – though we take our work very seriously. So, we’re looking for someone who fits this mix of humor and high standards.

What will you do?
Respond to customer inquiries via email.
Solve problems as if it’s second nature to you.
Master the Shopify platform inside and out (if you haven’t already).
Provide creative yet professional solutions to challenging customers.
Who are you?
You have experience with Shopify and customer service.
You are problem-solving by nature and can prove it (see assignment below).
You have excellent written English skills.
You’re independent, punctual, and reliable.
Applying with ChatGPT? Don’t even think about it; we’ll spot it immediately!
The Test Assignment
We believe in skills, not just words. That’s why we ask you to complete this test assignment and include it with your application:

Describe a recent problem you encountered in a work-related situation.

What was the problem?
How did you approach it?
What was the outcome?
Here’s an example of a tricky customer email:

"Hello, I ordered a product two weeks ago, and it's still not here! Your website promised 6-9 days. I’m VERY unhappy. If I don’t get a response within 24 hours, I’ll leave a negative review everywhere I can."

Task: Write a response as if you’re already part of our team. Show empathy, provide a professional explanation, and ensure the customer is satisfied.

What’s in it for you?
A fun, professional team where mutual respect and support are key.
The freedom to work independently but with clear guidelines.
A long-term collaboration if we’re the perfect match.
How to Apply
Send your application (in English!) including your test assignment to ---------- forget to showcase your unique skills and, most importantly, be yourself.
We’re looking forward to your email – and yes, we’ll check for originality! ????