Shopify Store Manager/Customer Support Manager

ABOUT FOUNTAINFUL
Fountainful is a family-owned, online retailer of handmade fountains, birdbaths, and other upmarket garden ornaments ( ---------- ). We represent Italian and American artisans and family builders, some of whom have been in business for 50+ years. We sell to consumers in the Continental United States (i.e., the “Lower 48”).

ROLE OVERVIEW
Our team is searching for a talented and fulltime E-Commerce Virtual Assistant/Shopify Store Manager (35-40 hours per week) with 2+ years of previous e-comm/Shopify experience.

While the Tasks listed below are the skills we initially require, you will have the opportunity to help develop this position and make it your own. When additional VAs are needed, you can assist with onboarding and create your own little team. Please be committed to long term employment – we want to hire someone who will grow with us and be part of the company for a long time!


TASKS
• Send orders to suppliers
• Book shipments & check daily delivery statuses
• Fulfill orders in Shopify when confirmed shipped
• Confirm certain orders with customers by phone
• Answer website chats / emails / phone calls / text messages
• Collaborate with another Tea ---------- mber to help draft Standard Operating Procedures


REQUIREMENTS
• Speak & write in fluent English
• Professional written and verbal communication skills
• Experience with Shopify and Gmail
• Familiarity using Slack for communication
• At least 2 years’ experience as an E-Comm VA

PAID TRAINING Period: 20/hours a week for your first two weeks (i.e., part time).
Normal Schedule: Mondays through Fridays; 35-40 hours per week after Training


PROVIDED
• Paid Training: you will only need to work 20/hours per week for your first two weeks (i.e., part time) while being trained
• 1:1 collaboration and training for as long as you require
• Software tools to assist with workflow
• 13th-Month pay bonus
• Health Insurance reimbursement ($400 USD/year maximum; after 90 days)
• Your choice of schedule! (see Hours)


HOURS: 35-40 hours/week.
Your choice of schedule:
• 10:00 pm - 6:00 am Philippine Standard Time (8:00 am - 4:00 pm CST)
• 11:00 pm - 7:00 am Philippine Standard Time (9:00 am - 5:00 pm CST)
• 12:00 am - 8:00 am Philippine Standard Time (10:00 am - 6:00 pm CST)

RATE: $8.00/hour

THE PROCESS:
Step 1: reply to this posting.
Step 2 (if selected): we’ll send a short list of questions for you to respond to in writing.
Step 3 (if selected): we’ll send a short list of questions for you to respond to with a video recording.

HOW TO RESPOND:
Reply to this job posting with a link to your resume and a short paragraph about yourself and why you’re interested in this position.

Include the phrase “holiday” near the top of your response. Why? This lets us see who is actually paying attention.