Virtual Assistant – Customer Service, Order Fulfillment, Social Media Moderation

Join Our Team as a Rockstar Virtual Assistant!

Are you a highly skilled Virtual Assistant ready to take on exciting challenges? We're on the hunt for an experienced and motivated virtual assistant to join our team and contribute to the success of our thriving e-commerce jewelry brand.


Responsibilities:

• Customer Service: Handle customer inquiries and concerns through various channels including email, phone, live site chat (Gorgias), and social media messages/comments. Your excellent English fluency and exceptional interpersonal skills will shine as you ensure our customers' needs are met with professionalism and care.

• Efficient Order Fulfillment: You'll manage order fulfillment and coordination, and if you're experienced with AliExpress and DSers, that's a huge plus. Your attention to detail and organizational prowess will ensure orders are processed smoothly and accurately.

• Social Media Moderation: Engage with our community! Moderate and respond to social media comments and messages to boost our online marketing efforts. If you have experience with moderating accounts on platforms like Facebook, Instagram, or TikTok, even better!


Requirements:

• Be available daily, Monday through Friday, via messages and occasional calls when needed. Must be 100% fluent in English.

• Shopify Savvy: Experience with Shopify is a must. Familiarity with its features and functions will make you a valuable asset from day one.

• Customer Care Pro: Experience delivering unparalleled customer service through email, live chat, phone, and social interactions. Your positivity and problem-solving skills will be the cornerstone of our customer satisfaction.

• Order Perfectionist: Demonstrate exceptional attention to detail in order fulfillment processes. Your meticulous approach will ensure that each order is accurate, complete, and ready for delivery.

• Tech-Ready: Have your own computer and a reliable internet connection. You'll be our virtual champion, and a smooth connection is essential.


Nice to Have:

• Gorgias experience: Experience with Gorgias or similar customer service platforms is a plus.

• DSers experience: Familiarity with DSers can give you a head start in managing our order processes.

• Experience handling chargebacks/disputes.

• Weekend Warrior: If you're available over the weekends, that's a great bonus!


How to Apply:

To be considered for this role, share your previous customer service experiences and include the word purple in your application. Demonstrate how you've dazzled customers in the past.

Please also include your desired hourly rate.

If you're ready to be an integral part of our team, provide exceptional support, and help us scale our business, we're excited to hear from you!

Note: We appreciate your interest in the position, but only shortlisted candidates will be contacted.