Insurance Coordinator - Dental Clinic

The Practice: Cherry Hill Dental is a progressive and patient-focused practice committed to providing top-quality care in a comfortable and friendly environment. With a team-oriented culture, our practice offers opportunities for professional development, while maintaining a supportive atmosphere where every tea ---------- mber is valued. We prioritize the latest dental technologies and techniques, ensuring our patients receive the most effective, efficient, and comfortable treatment possible.
Cherry Hill Dental has warm, collaborative, and energized environment where every tea ---------- mber is encouraged to grow and contribute to the success of the practice. With a focus on mutual respect and open communication, innovation thrives and everyone works together to deliver exceptional dental care.

The Role: The insurance coordinator will manage and streamline our insurance processes. This role will champion efficiency, create a smooth experience for patients, and add capacity to our practice. Special focus in this role will be paid to reducing the number of outstanding claims over 90 days.

Employee Status and Schedule: This is role is a foreign independent contractor, with the expectation of 40 hours of work per week. The schedule for this position is Monday – Friday, 8 am to 5 pm Central Time Zone.

Reporting Roles: Directly reports to Billing Coordinator; indirectly reports to Director of Shared Services and Office Manager

Responsibilities: Insurance coordinators collect, verify, and manage patients’ dental insurance benefits and claims, analyze insurance policies, determine coverage for specific services, and estimate costs for patients based on their insurance coverage. You will also prepare and process claims for insurance companies. Duties include but are not limited to:

Managing Claims
• Verifying insurance, confirming coverage and eligibility
• Processing claims, including preparing, submitting, and following up
• Manage payments – tracking, monitoring, and collecting past due balances
• Work directly with insurance careers to resolve issues and coordinate services

Customer Service
• Communicate with patients as needed to inform them of coverage, follow up on claims, and handle inquiries
• Use dental management software (Dentrix Ascend and/or Eaglesoft) to record patient information and insurance coverage
• Update patient records as needed

Communication & Collaboration
• Login to Cherry Hill’s Slack platform daily to communicate with supervisors and colleagues.
• Submit a daily summary report with an overview of work completed.
• Communicate proactively when support is needed – asking questions, getting feedback, and reporting out.
• Coordinate with doctors for appeals; collaborate with patient relations coordinators and treatment coordinators as needed.

Minimum Qualifications:
• 3 years of experience managing insurance claims
• 1 year of experience with Eaglesoft and demonstrable experience processing aging claims
• Professional communication skills and expert English proficiency
• Attention to detail, problem solving ability, and highly organized

Compensation: Compensation is determined on an individual basis with each independent contractor. Wages are paid hourly, per week via Payoneer. Cherry Hill Dental does not cover any applicable forex fees associated with these wages.