Live Agent Manager – BPO Startup MVP - Cebu

Are you a seasoned BPO professional with a proven track record in managing live agents and establishing operational teams? Do you thrive in a startup environment where your leadership, creativity, and expertise will shape the foundation of a rapidly scaling business?

We’re seeking a Live Agent Manager to spearhead the recruitment, training, and operational setup of our Minimum Viable Product (MVP), with a clear trajectory for growth.

Your Role Will Include:
- Leading the recruitment of a 5-member initial team of live agents.
- Overseeing the setup of operations, including training programs, KPIs, and quality assurance systems.
- Collaborating on office setup, ensuring scalability from 5 to 10, and eventually to 50+ tea ---------- mbers.
- Managing day-to-day team performance, providing mentorship, and fostering a high-performance culture.
- Driving operational excellence and customer satisfaction.

Why This Role is Exciting:
The initial onboarding of live agents will focus on a simple and efficient service offering: answering phone calls (primarily for Australian clients), taking messages, and emailing them to clients. This straightforward process sets the stage for rapid team setup and success.

Future growth phases will introduce:
- Phase 2: Appointment scheduling for industries such as medical, hospitality, and trades.
- Phase 3: Adding help desk capabilities for more technical and specialized service offerings.

What We’re Looking For:
- At least 5 years of senior management experience in a BPO or Call Center environment.
- Strong expertise in live agent management and operational setups.
- Experience in scaling teams and processes from the ground up.
- Excellent leadership, communication, and organizational skills.
- A results-driven attitude with the ability to adapt to a dynamic, startup environment.

What We Offer:
- The unique opportunity to build a business from the ground up and leave your legacy.
- Competitive compensation package.
- A collaborative and supportive environment focused on growth and innovation.

To Apply:
Submit your resume and a brief cover letter detailing your relevant experience and why you’re excited about this opportunity.