Customer Service Representative

We’re Hiring! Customer Service Representative (CSR)

Location: Remote
Type: Full-Time

What We’re Looking For:

Skills:
Must be fluent in English, with excellent verbal and written communication skills.
Ability to handle customer concerns professionally and efficiently.
Willingness to learn and adapt quickly to the role, regardless of prior experience.

Technical Requirements:
Stable internet connection with a minimum speed of 25 Mbps and backup internet.
A backup internet connection (hotspot is acceptable, as long as the network is reliable in your area).
PC with SSD and at least 16GB of RAM.
Noise-cancellation headset for clear communication.
Willingness to invest in equipment for power outages, such as a power bank for your laptop.

Key Responsibilities:
Handle customer inquiries, claims, and troubleshooting with a focus on satisfaction and resolution.
Provide clear and accurate information about home warranty services and coverage.
Maintain detailed records of interactions in the company’s system.
Collaborate with the team to ensure a seamless customer experience.
Must be willing to work on Pacific Time Zone (PT), which is a graveyard shift in the Philippines.

What We Offer:
Competitive salary with 13th-month pay.
Paid leave
Government-mandated benefits including PhilHealth, SSS, and Pag-IBIG.
Comprehensive training to ensure your success in the role.
Opportunities for career development and growth.