Customer Experience Specialist at Nowak Migration

Are you passionate about delivering exceptional customer service and excelling in a fast-paced, dynamic environment? Nowak Migration is seeking a proactive and adaptable Customer Experience Specialist to join our growing team. In this pivotal role, you will collaborate closely with our Case Manager and Migration Agent to provide outstanding service, ensuring that every prospective client has a seamless, positive, and well-informed experience.

Key Responsibilities:

- Act as the primary point of contact for new clients and prospects, offering a warm and informative first impression
- Manage incoming calls, directing client inquiries to the appropriate tea ---------- mbers as needed
- Oversee the Acuity calendar, ensuring efficient scheduling and following up with prospects regarding consultations via phone and email
- Gather and organize necessary client documents, ensuring complete and accurate case files for the Case Manager/Migration - Agent before consultations
- Follow up with prospects after consultations to gauge interest and refer them to the Case Manager for engagement
- Assist the Case Manager with payment follow-ups after deposit requests have been made
- Monitor and ensure compliance by tracking and securing signed service agreements from clients
- Manage and respond to Google and Facebook reviews, encouraging clients with successful visa grants to share feedback
- Support social media campaigns by creating regular posts to promote business updates, visa grants, and relevant industry news
- Engage with prospects on our Facebook group to build relationships and identify new potential clients
- Follow up with clients regarding medical examinations after visa applications are submitted, ensuring timely booking confirmations
-Manage the contact inbox for new inquiries, providing prompt and professional responses to all emails

Qualifications and Experience:

- Exceptional communication skills, both verbal and written
- A positive, adaptable attitude with a strong customer service focus
- Highly organized with attention to detail and a commitment to accuracy
- Proficiency in Microsoft Office Suite and Google Workspace
- Previous experience in customer service or administrative roles preferred; experience within the Australian migration industry is a plus
- Strong time management skills with the ability to prioritize and manage multiple tasks effectively
- A basic understanding of immigration processes is highly desirable

Why Join Us?

- Be part of a supportive, collaborative, and growing team
- Access opportunities for professional growth and career development within the migration industry
- Work in a positive, inclusive environment where your skills and contributions are recognized and valued
- If you’re a quick thinker, thrive in a fast-paced environment, and are eager to contribute to the success of a busy migration practice, we’d love to hear from you!

To apply, please submit your resume and a cover letter explaining why you’re the perfect fit for this role. Please note that applications without a cover letter won't be accepted.

Start date: Mid January.