Remote Contact Centre Agent (Part-Time)

Remote Contact Centre Agent (Part-Time)
Work Hours: 9 AM to 3 PM GMT, Monday to Friday
Salary: PHP 13,000 per month

DialMaster Solutions Ltd, a UK-based startup specializing in advanced communication systems, is looking for a Remote Contact Centre Agent from the Philippines. This is a fantastic opportunity to work with a dynamic and innovative team while providing exceptional customer support. We value enthusiasm, excellent communication skills, and a willingness to learn technical concepts.


Key Responsibilities:

Handle inbound and outbound calls professionally during business hours (9 AM to 3 PM GMT).
Read and respond promptly to customer emails, ensuring queries are resolved effectively.
Assist customers by addressing inquiries, complaints, and technical issues efficiently.
Accurately log and update customer interactions in the CRM system.
Troubleshoot basic technical issues and escalate complex cases as needed.
Deliver a positive and empathetic customer experience.
Meet performance metrics such as response times and customer satisfaction goals.
Collaborate with team members using Microsoft Teams.
Participate in training sessions to build technical knowledge and stay updated on company products and services.


Requirements:

Previous experience in a contact centre or customer service role is preferred.
Strong English communication skills, both verbal and written.
Ability to read and respond to customer emails with professionalism and clarity.
A basic technical aptitude or the willingness to learn and apply technical concepts.
Familiarity with CRM tools and call-handling software.
Reliable internet connection and a quiet, suitable remote work environment.
Good organizational and time-management skills.
A proactive attitude with a customer-focused mindset.


What We Offer:

Part-time work schedule (30 hours per week).
Competitive salary of PHP 13,000 per month.
Holiday entitlement: 15 days of annual leave (pro-rata).
Opportunities for professional growth, including technical training.
A collaborative and supportive remote work environment.


How to Apply:

If you're excited about this opportunity and eager to bring your customer service expertise and willingness to learn to our team, please send us:
An updated resume.
A brief cover letter highlighting your experience, willingness to learn, and interest in the role.
We look forward to hearing from you!