Job Title: Phone Customer Service Representative (Ecommerce) in USA

About Us:
We are a growing ecommerce business that focuses on delivering exceptional products and experiences to our customers. We're seeking a motivated and experienced Phone Customer Service Representative to join our team and provide world-class support.

Job Summary:
As a Phone Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, issues, and providing product information. You will be responsible for ensuring a seamless customer experience through excellent communication and problem-solving skills. The ideal candidate will have experience working with Gorgias, Shopify, and demonstrate exceptional spoken English.

Key Responsibilities:
- Handle inbound and outbound customer service calls efficiently and professionally.
- Assist customers with product inquiries, order tracking, returns, and issues resolution.
- Provide accurate information and troubleshooting assistance for customer concerns.
- Use Gorgias (helpdesk platform) to manage and respond to customer tickets, live chats, and emails.
- Manage and track customer orders and inventory through the Shopify platform.
- Maintain up-to-date knowledge of product offerings, promotions, and company policies.
- Collaborate with other departments (shipping, product, marketing) to resolve complex customer issues.
- Escalate unresolved issues to management when necessary.
- Ensure customer satisfaction and contribute to continuous improvement initiatives.
- Follow up with customers to ensure their issues have been fully resolved.

Qualifications:
- **Experience with Gorgias:** 1+ year of experience using Gorgias or a similar helpdesk platform.
- **Shopify Experience:** 1+ year of experience using Shopify for order management and customer service.
- **Excellent Spoken English:** Must have exceptional verbal communication skills and the ability to communicate clearly with customers.
- Previous experience in ecommerce customer service or related role preferred.
- Strong problem-solving skills and a positive, customer-first attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with ecommerce policies, shipping methods, and returns processes is a plus.

Perks:
- Competitive salary and benefits
- Opportunities for growth and advancement
- Collaborative and supportive work environment

How to Apply:
Interested candidates should submit their voice introduction, resume, and a brief cover letter detailing their experience with Gorgias and Shopify.

**Join us in delivering exceptional customer service and making a real impact in the ecommerce space!**