Customer Service / Marketing Assistant

Job Summary:
We are seeking a dynamic and enthusiastic Customer Service/Marketing Representative to join our team. This individual will be responsible for managing our social media presence, engaging with customers, and providing excellent service through inbound and outbound calls. The ideal candidate will be tech-savvy, have strong communication skills, and possess a passion for building meaningful customer relationships.

Key Responsibilities:
Customer Service:
Handle inbound and outbound calls to address clients inquiries, schedule appointments, and provide service information.
Build and maintain strong relationships with clients through professional and courteous communication.
Document and track clients interactions in the company CRM system.
Identify customer needs and recommend appropriate solutions to enhance satisfaction.

Marketing:
Manage and grow the company’s social media presence across platforms such as Facebook, Instagram, LinkedIn, Twitter, and others.
Create and schedule engaging social media posts, including graphics, videos, and written content.
Monitor social media metrics and provide insights to improve performance.
Respond to comments, messages, and reviews on social media in a timely and professional manner.
Assist with email marketing campaigns, newsletters, and promotional content.
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