Dispatch & Operations Coordinator – 3+ Years Experience Required

Job Description: Dispatch & Operations Coordinator
We are looking for a highly organized and proactive Dispatch & Operations Coordinator to join our team! In this role, you will be responsible for ensuring the timely resolution of all driver routes and support inquiries. You’ll also assist with miscellaneous operational tasks as needed.

Responsibilities
· You'll be the first point of contact for driver routes, support and guidance
· Represent our company in a professional, courteous manner
· Understand the Lunchdrop brand, voice and tone and express it in all communications
· Provide prompt resolution to issues
· Work with various internal teams to identify and troubleshoot issues

Requirements
· 3+ year in dispatch and/or support coordination for a fast, paced company
· Availability from 8:00 AM/9:00 AM to 4:00 PM/5:00 PM Central Time
· Strong desire to learn about the day-to-day operations of the company
· Great English communicator with excellent writing skills
· Tech savvy; can troubleshoot general online and mobile issues and clearly communicate solutions/problems
· Ability to maintain composure during escalated/stressful situations
· Comfortable in a fast-paced, startup, and time sensitive environment
· Customer centric with ability to maintain composure during escalated/stressful situations
· Empathetic; you look forward to assisting and resolving any inquiries/concerns to the best of your abilities
· Ability to work in a team atmosphere AND work independently
· Act with high sense of urgency, care, and attention to detail
· Education: Bachelor's Degree in English, Communications, Public Relations, Psychology or related field?
· Please include your resume when applying