Medical insurance calling

We are a [type of business, e.g., healthcare provider or insurance firm] seeking a Virtual Assistant based in the Philippines to assist with calling US-based medical insurance companies. The primary responsibility will be gathering information related to insurance coverage, claims, eligibility, and benefits for our clients. If you have experience in insurance or customer service and are available to work during US Eastern Standard Time (EST) business hours, we would love to have you join our team.

Key Responsibilities:
Make Insurance Calls: Contact US-based insurance providers to retrieve information about coverage, claims, benefits, and eligibility for our clients.
Verify Client Information: Accurately gather and verify client insurance details, including policy coverage, co-pays, claim status, and eligibility.
Data Entry: Log all interactions and insurance-related information into the system in a timely and organized manner.
Follow-Up: Ensure that insurance inquiries are resolved, and follow up with providers as needed to ensure the completion of tasks.
Handle Multiple Inquiries: Manage several insurance calls simultaneously while maintaining attention to detail and professionalism.
Qualifications:
Experience:

At least 1-2 years of experience as a Virtual Assistant, customer service representative, or in a role dealing with medical insurance or healthcare claims.
Familiarity with insurance terminology (e.g., claims, co-pays, eligibility verification) is essential.
Previous experience working with US-based clients or in a call center environment is highly preferred.
Skills:

Excellent verbal and written English skills, with a clear and professional phone manner.
Strong knowledge of insurance processes and ability to navigate insurance company websites to gather required information.
High attention to detail and strong organizational skills for documenting insurance information accurately.
Experience using CRM systems or similar tools for data entry and task tracking.
Ability to multitask and manage multiple insurance inquiries efficiently.
Tech Requirements:

VPN for secure access to US-based insurance systems.
Reliable internet connection (minimum 20 Mbps download speed) to ensure seamless communication.
Familiarity with US-based calling tools (VOIP services, dialers) for making calls during US EST hours.
Experience with Google Suite (Docs, Sheets, Gmail) and other remote work tools.
Availability:

Must be available to work during US EST business hours, including some weekends if required. Flexibility in working hours is necessary to accommodate different insurance providers' schedules.
How to Apply:
If you meet the above requirements and are available to work during US EST hours, please submit the following link:
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Benefits:

Work remotely from home.
Flexible hours based on US EST.
Opportunity to gain experience in the health insurance sector.