Customer service/dispute management for Shopify dropshipping store

We are looking to hire someone who has already worked in customer service for a while and is familiar in Shopify. If you are not familiar with shopify and dropshipping stores, please do not apply.

Please answer the following theoretical mail. We try to avoid returns.

Item cost 55 euro, Cost of goods around 20 euro.
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Hello, Unfortunately I have to return the order because the items don't fit. Please let me know what to do next. Best regards Ulrike Fritzsche

Hello Ulrike!

Thank you for reaching out. May I ask what the problem is, is it the sizing not as the chart showed? Or product flaw? Best regards, Patrice.
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Hello, and thank you for the quick response. The size delivered matched the description but still didn't fit (pants are too short). This is exactly why the right of withdrawal exists, as there must be an opportunity to try on the goods. I therefore expressly request the free return as advertised on your homepage and await your confirmation in this regard. Best regards Ulrike Fritzsche


Please respond to the email and imagine the answer you would give in how to avoid the return.

Bonus for the job:
- know how to handle disputes and chargebacks
- Knows DS'ers and Aliexpress.