Sales Customer Service Representative

Sales Customer Service Representative (AU Hours, Fully Remote)

While this role is home-based, we only engage contractors based in Manila or nearby areas, as the tea ---------- ets monthly for in-person gatherings.

We are a growing industrial supplier in Sydney, building a national reputation for quality industrial, maintenance, and safety supplies backed by exceptional service.

This role is for an independent contractor and requires a commitment to delivering high-quality work for 40 hours/week and needs to be available during core Australian business hours. As a contractor, you will enjoy the flexibility to work remotely while attending monthly in-person meetings in Manila or nearby areas. Training and support will be provided to ensure your success in this role.

If you are a self-motivated individual with a passion for delivering outstanding technical service and possess excellent spoken and written English, this role may be a perfect fit.

Core Tasks:

- Follow up on quotations by emailing and communicating directly with clients, suppliers, and the Sales team.
- Conduct market research, perform data analysis, and support the development of effective sales strategies.
- Prepare customer quotes while focusing on maintaining healthy profit margins.
- Collaborate with customers to ensure a seamless and successful ordering experience.
- Handle customer and supplier phone calls.
- Contact suppliers via phone and email to confirm product availability and pricing.
- Manage communications related to customer orders and queries.
- Resolve order issues or amendments by liaising with customers and suppliers.
- Handle ordering tasks with designated suppliers.
- Generate reports as required.
- Work on special projects and other ad hoc tasks as needed.
- Provide support for the Sales Team, including training on systems, sales, and product awareness.
- Manage warranties and process customer returns and returns to vendors.
- Offer assistance to the Communications Team with customer calls when necessary.


Key Success Factors:

Engineering or trade background (or an interest in learning about our products).
Enjoys working with customers and delivering high-quality service.
Exceptional written and spoken English.
Passionate about learning and developing new skills.
Flexible and adaptable to changing requirements.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple tasks effectively.
High attention to detail.
Collaborative mindset and team-oriented approach.


Minimum IT requirements:

Internet Speed: 10Mbps Download Min Actual (Rec. Min. 25mb down and 5mb up)

Multicore Processor eg. Intel i5 or higher; AMD Ryzen

Memory: 8GB

Hard Drive: 128GB

Operating System: Windows 10 or Mac OS Catalina (or later)



This team operates as an integral part of the business. Pay is processed weekly, and the 13th month is paid.


When applying please:

Provide a resume

Provide a video of Self Introduction

Provide screenshot of actual Internet speed test and photo of workstation

Confirm that you live in Manila

Confirm you are looking for a Full Time, Dedicated Role