VA - MEDICAL BILLER

Join Our Team!
We are seeking for qualified individuals for:

1). V I R T U A L A S S I S T A N T - B I L L I N G
JOB TYPE - full time, VA role is 100% Work-from-Home
Required hours: 40 hours per week | Eastern Standard Time | Mon-Fri 9:00 AM-6:00 PM EST (can be scheduled to cover weekends, total is still 40 hours per week)

DUTIES AND RESPONSIBILITIES
In-charge/ will be trained in all aspects of billing cycle:
- Data entry on patient demographic and insurance information
- Collect missed information from order physicians
- Verify insurance and benefits
- Obtain pre-authorizations as required for procedures
- Review claims for accuracy before billing
- Electronic billing, paper billing, and rebill claims
- Posting payments
- Keep in contact with the responsible parties involved as to payments due and the status of their accounts.
- Interpret EOB and correct denials of claims
- Research on denied claims
- Appeal or modify claims according to insurance guidelines
- Customer Service skills to answer clients’ billing questions
- Write narrative comment/report on account
- Call insurance companies regarding any discrepancy in payments if necessary
*Focus on one of the above responsibilities after training
- Backup cover for other staff if necessary
- May switch to be responsible for the whole billing cycle on one specific client
- Participate in specific billing project assigned

SKILLS and QUALIFICATIONS
- Minimum 3+ years of experience as a virtual assistant in the healthcare industry/BPO Healthcare accounts
- Solid experience in cold calling
- Has basic knowledge of medical devices
- Excellent written and verbal communication skills | High English Proficiency
- A high attention to detail due to the volume of contacts across platforms
- Strong Interpersonal Skills with the ability to communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Outstanding customer service skills with the ability to resolve patient concerns
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to adapt quickly and learn Company's services provided to the customers


RESOURCES NEEDED :
- Minimum PC specification (at least core i5)
- Should have stable internet
- with Webcam
- Headset and microphone


ABOUT OUR CLIENT:

DDL is a US based company engaged in full-service laboratory providing hematology, chemistry, toxicology, immunology, and virology testing. They provide personalized, efficient, quality-oriented laboratory services.

DDL is a growing force in the healthcare industry and have been providing customized service to a wide array of clientele, including Physicians’ Offices, Pain management Clinics, Urgent Cares, and more.

Why Join DDL?
• Be a part of a growing company in the healthcare industry.
• Professional development and growth opportunities.