Direct FT -Hope LONG TERM: Privatized Social Worker / Inside Sales

This company helps elderly people in their homes with services such as:

Dressing
Bathing
Cooking
Cleaning
Escorting/Driving to Appointments
Medication Reminders
Basic Pet Care

We have incoming leads from many sources:
1) Anita at our national franchise office sends us "anitaleads" in email and text
2) Google Pay Per Click Leads (DAS leads)
3) Incoming Phone Call Leads
4) ---------- Leads
5) ---------- aka / A Place for Mom Leads

The leads must be contacted in all ways possible as quickly as possible:
Phone first for that human connection.
Then an email must be set
And a text must be sent

All efforts and responses must be documented at the source they occurred from.
All client leads must be continually checked in with routinely and again documented in detail each time.

We are building a mailing list is supposed to be generated from all sources and regulating our schedule of communication with them.

Every piece of info we get is worth documenting--

Names---
Caller & relationship to person needing care, additional decision makers family.
Cross reference w/ ---------- for address.
Location of all people
Pet names

Payment Plans:
Do they have a "Long Term Care Insurance Plan"? Ver few do.
Are they a Veteran? They may be elligible for free care.
We don't take medical insurances.
Do they imply they are financial qualified to buy the care services? Does the value of their address imply financial resources?

Did they come from service at one of our competitor agencies? Why? Which agency?

Is there a hospital or rehab center discharge date?

Are they a weaker lead? Document why--tone of voice? Lack of sharing info? Why?

Did they imply when they wanted to hear from us again? Did you ask?

That's a rough draft of what we are looking for.

Software is wellsky, ring central, google suite, etc.

The hours best for this job are minimum of 40 hours a week or maximum of 70 hrs a week.
Weekdays 9am-7pm Eastern Standard Time United States.
Weekends 9-7 EST

Skills important for this job are;
Mirroring the lead's mood on the phone
Micromanaging your tone voice and pace of voice along with your energy and use of the lead's NAME.
Reporting your work at the end of each day in numbers of calls, emails, leads reached, new intakes.
Influencing the person you are talking to, texting or emailing.
HIPAA Compliance.

Customer Service isn't what we are looking for. Influence and SOCIAL WORK attitude is.