Facility Maintenance Coordinator

NOW HIRING!
Join our dynamic and growing US based facility maintenance company, where we are dedicated to providing top-notch maintenance services to our clients. We pride ourselves on our commitment to excellence, and we are looking for a motivated and detail-oriented Client Service Coordinator/Dispatcher to join our team. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service technicians to various commercial maintenance sites. You will be responsible for ensuring that all service requests are handled promptly and efficiently, while maintaining excellent communication with both clients and technicians.

Please be advised this is NOT a remote position. Candidate must be able to commute to our office in Makati City M-F from 8pm to 5am PH / 8am to 5pm US. We are not accepting remote candidates at this time.

Key Responsibilities:
Receive and prioritize service requests from clients and ensure timely dispatch of service technicians.
Schedule and coordinate daily work assignments for technicians based on urgency and location.
Monitor technician progress and provide support as needed to ensure timely completion of service tasks.
Handle emergency service calls and dispatch technicians as required.
Communicate with clients to provide updates on service requests and estimated arrival times of technicians.
Collaborate with the maintenance team to optimize scheduling and improve service efficiency.
Maintain a high level of customer satisfaction through effective communication and problem-solving.

Qualifications and skills:
Commercial Facility Maintenance or HVAC Experience
Dispatch Experience
High School diploma or equivalent
Proficient in relevant computer applications such as Excel and Microsoft Suites
Experience in dispatch call center or customer service environment
Excellent data entry and typing skills
Excellent listening, verbal, and written communications skills
Ability to handle stressful situations appropriately
Problem analysis and problem-solving
Teamwork
Flexible with work timings
Comfortable with internet research and cold calling
Professional English is a must.

What we offer:
Great salary
Excellent work environment
Opportunity for learning and growth
Benefits in addition to those provided by law
Job Type: Full-time
Pay: Php25,000.00 - Php35,000.00 per month
Work Location: In person