Web Developer Needed for Long-term Technical Support Role (Weekends)

TO APPLY, please complete the application form here: ----------

Propel Commerce is a rapidly growing Shopify app company based in Vancouver, Canada and makes some of the top apps in the Shopify app store.

We're looking for a reliable web developer to join our team and provide live chat and email technical support to our merchants over the weekends. You will not need to provide phone support.

Working Hours:
Saturday and Sundays, 12am to 8am PST (4pm to 12am PH time)

Why Join Us?
- Long-term role
- Good compensation
- Fully remote
- 5 days of vacation in year one, 7 days vacation in year two + sick days + US national holidays
- The option to pick up more hours when weekday agents go on holidays
- First dibs at a full-time role if a position opens
- Friendly team :D

Compensation:
- 20,000PHP/month (10,000PHP paid twice a month via Wise) + bonuses for 5-star reviews generated
- You will be paid during the training period at the same rate
- 13th month (based on salary paid in the year divided by 12)

Responsibilities:
- Proactively message every new customer through our live chat system (Crisp) and guide them through setting up our apps
- Provide fast, accurate email tech support through our helpdesk system (Helpscout)
- Follow revenue generation techniques we've developed to solicit positive reviews fro ---------- rchants
- Reliably clear the ticket queues every shift (or ask for help if you can't)
- Gather feedback fro ---------- rchants on features and improvements they'd like to see
- Identify and report bugs and server issues to the development team
- Provide support so good that our customers can't help but leave us a 5-star review on the App Store
- Use a friendly and understanding attitude to help frustrated customers and prevent 1-star reviews

Requirements:
- Excellent written and spoken English
- Be friendly, understanding and empathetic
- At least 2 years experience with HTML, CSS and JavaScript
- Experience with Shopify is preferred but not required
- Good working knowledge of developer tools (console, debugger, etc) in the Chrome browser
- Good, stable internet connection and power

Team values:
- Honesty
- Openness
- Humility
- Confidence
- Teamwork

Trial Period / Training:
The first two months will be a trial period to ensure you're a fit for the role and that we're a fit for you.
You will be paid at the normal rate (20,000PHP/month) during the trial / training period.

TO APPLY:
- Please complete the application form here: ----------
- Do not email our support help desk. Applications sent there will be deleted.
- We thank all applicants for applying. Only applicants selected for an interview will be contacted.