Customer Service & Product Specialist – Join our Growth-Oriented Team

Job Opening: Customer Service and Product Management Specialist (Using Translation Tools for Dutch)

Location: Remote
Contract: Full-time, with opportunities for growth and performance-based bonuses

Responsible for: Customer Service and Product Management

About Doika
Doika is an ambitious e-commerce company focused on garden and DIY products. Collaboration, commitment, and
a strong focus on customer satisfaction form the core of our organization. For years, we have been growing
alongside our partners, and we highly value a team that shares this vision. We aim not only to grow as a company
but also to give our tea ---------- mbers the opportunity to develop and grow with us. If you want to be part of a company
that values your contributions, encourages feedback, and supports you in growing within your role, then Doika is the
right place for you.

Our Core Values

At Doika, we strive for a work environment where our core values are at the heart of everything we do:

• Growing Together: We believe it’s important that our tea ---------- mbers grow with us and feel connected to our
mission and objectives.
• Innovation and Customer Focus: We are constantly looking for new ways to improve the customer
experience, and we expect our employees to think proactively and take initiative.
• Honesty and Responsibility: We value honesty and expect tea ---------- mbers to take responsibility for their
work, including any mistakes. Open communication and collaborative solutions are key to successful teamwork.
• Feedback and Improvement: We are open to feedback and want you to be too. Together, we aim to learn and
improve our processes.
• Punctuality and Reliability: Our working hours are based on Belgian time (CET), and we expect our team
members to adhere to these hours and honor their commitments. Punctuality is essential—we recognize that this
can’t always be taken for granted, and we expect our employees to be on time and reliable.

Job Description

As a Customer Service and Product Management Specialist, you play a crucial role in delivering a great
customer experience and ensuring the accuracy of our product information. You will respond to customer inquiries in
Dutch using translation tools and our custom ChatGPT assistant, help keep our product information accurate and
up-to-date, and also add new products to our website using PDF and Excel files provided by suppliers.

Key Responsibilities:

Customer Service:
• Use ChatGPT and translation tools to answer customer inquiries professionally and empathetically in
Dutch.
• Actively think about improvements in customer communication and deliver outstanding service.
• Maintain clear and effective communication with suppliers to accurately relay delivery and product
information to customers.

Product Management:
• Add new products to the website based on PDF and Excel files provided by suppliers.
• Update and maintain product information on the website using ChatGPT to generate and optimize
descriptions.
• Check product descriptions, specifications, and prices before publication to ensure quality and accuracy.
• Ensure consistency in product listings to enhance customer experience and improve SEO.

Improvements and Initiative:
• We encourage you to bring forward your own ideas for process and customer experience improvements.
• Regularly discuss improvement points with the team to optimize the quality and efficiency of the customer
experience.

What We Are Looking For

We’re looking for someone who:

• Is fluent in English and comfortable using translation tools to communicate in Dutch.
• Has experience with e-commerce, specifically with Shopify.
• Is familiar with AI tools like ChatGPT for customer and product support.
• Is proactive and detail-oriented, with the ability to solve problems independently.
• Has experience in customer service and product management, preferably in an e-commerce environment.
• Takes responsibility and feels connected to Doika’s core values.
• Values feedback and is open to learning and improving: you actively identify improvement areas and
communicate them.
• Demonstrates reliability and punctuality in work commitments, especially in adhering to Belgian time (CET)
work hours.

Our Culture and Work Environment

At Doika, we build a positive, supportive culture where everyone can develop. We offer:

• Opportunities for growth within a forward-thinking, flexible company.
• Transparency and an open work environment where your input is valued.
• Regular feedback and training to help you develop your skills further.
• A performance-based bonus structure based on clear KPI’s.

To test your attention to detail, we ask you to mention the word Sinaasappel in your application. This helps us see
that you’ve fully read the job posting.

What We Offer
• A competitive base salary with a performance-based bonus structure.
• Flexible working conditions and growth opportunities.
• A work environment where initiative and improvement are actively encouraged.

Interested?

Do you recognize yourself in this role and are you ready to grow with Doika? Send us your CV and a brief motivation
explaining why you’re suitable for this position. And don’t forget: mention Sinaasappel in your subject line, so we
know you pay attention to details.