Customer Service Officer

Our company belongs in the home services and home related industry where we provide home services (e.g., home maintenance, renting, property related , etc.)

We are looking for individuals who are responsible, committed, and accountable, but most importantly, take pride in the work that they produce and oversee. This will be someone who knows what it takes to deliver the best service to our customer, helping the customer to solve home related, home rental issues by giving advice and book arrangement for our team to go onsite based in Singapore. There will be ample opportunities for one to grow and nurture a multitude of skills.

This job will require you to commit full time and possibly on rotating shift.


Your day to day activities:

Ensure daily and monthly KPIs are met and exceeded.
Be the key contact point for all customers. Deliver fantastic service to new and existing customers using WhatsApp and related tools as your main communication tool, apart from email and live chats/Phones
Manage all incoming calls/messages for enquiries, post-customer service enquiries and requests/follow up.
Communicate and report to our HQ teams daily for work progression


Job Requirements:

Good customer service work past experience is a bonus.
General related certification would be an advantage.
Possess good verbal and written English language communication skills.
Excellent in Excel, Word, PC skills.
Proficiency with basic graphics design and editing or video editing is preferable.
Knowledge in online marketing like AdWords, Facebook/IG Ads, TikTok Ads will be advantagous.

You will be responsible for:

All customer enquiries, enquires, post-sale customer service and on-going customer relationship management.
delivering an excellent level of customer service to maximize leads, customer satisfaction and retention.


Please submit to Leon at ---------- your resume along with your portfolios (e.g., Marketing materials, Google Ad Campaigns, Infographics, etc.) and include any other additional skills in your application. Also, include a paragraph introducing yourself and your work experience (if any).

Note: Our company uses apps/software like Google Meet and WhatsApp, and we use a time tracker for remote work.