Virtual Assistant

We are seeking a dedicated, detail-oriented Virtual Assistant to manage short-term rental properties. This is a full-time, remote role requiring availability during Eastern Standard Time. The ideal candidate will be responsible for managing guest experiences, bookings, property maintenance, and team coordination, ensuring smooth and efficient operations. If you have a passion for hospitality and property management, this is a fantastic opportunity to grow within a dynamic field.

---Key Responsibilities:---

-Property Maintenance & Housekeeping:

-Coordinate with cleaners and maintenance staff to ensure the property is always in top condition.

-Find, contact, manage, and follow up with contractors to have issues fixed.

-Oversee cleaning schedules and maintenance tasks between guest stays.

-Replenish and manage supplies, building relationships with suppliers to optimize costs.


Guest Communication:

-Respond to guest inquiries, booking requests, and messages promptly.

-Provide detailed information about the property, check-in/check-out instructions, and local attractions.

-Address guest concerns professionally, aiming for positive reviews and high ratings.


Reservation Management:

-Oversee Short-Term Rentals bookings, calendar availability, and cancellations.

-Adjust pricing to maximize occupancy and revenue.

-Handle last-minute changes or cancellations efficiently.


Check-in & Check-out:

-Ensure smooth virtual or in-person check-ins/check-outs.

-Prepare the property for guest arrival, ensuring all instructions and amenities are in place.

-Organizational Infrastructure & Leadership:

-Create and implement systems to streamline property management processes.

-Manage a team of cleaners and handymen, ensuring schedules are optimized.

-Develop comprehensive documentation and efficient workflows for daily operations.


Supply Ordering and Management:

-Oversee supply ordering, ensure optimal inventory levels, and manage relationships with suppliers.

Skills and Qualifications:

-Proven experience in property management, particularly in Airbnb/VRBO industries.

-Excellent written and verbal communication skills in English.

-Strong organizational and multitasking abilities.

-Proficiency in property management software, book keeping, and report generation.

-Familiarity with Airbnb/VRBO hosting platforms and other relevant software (e.g., Google Sheets).

-Ability to handle guest inquiries and complaints with professionalism.

-Flexibility to work outside traditional hours, including weekends and holidays.


Requirements:

-Access to strong internet service and a laptop (no iPads or mobile phones for work tasks).

-Functional webcam for meetings.

-Must use WhatsApp for communication.

-Participate in weekly performance reviews for growth and development.


Skills Required

-Data Entry

-Customer Support

-Web Search

-Airbnb

-Virtual Assistant Solutions