Remote Receptionist & Administrative Assistant

The position will be in a busy Australian based Law Firm that exclusively provides Australian Migration advice and visa assistance.

We are a dedicated migration firm who has been established since 2001 and we assist hundreds of clients every year with their business sponsorships, nominations, and visa applications to Australia.

We celebrated our 22nd year in March 2024 and have maintained the highest rating (5 star) for a migration firm in the Country on Google Reviews and also hold a 5 star rating on facebook, have ---------- Facebook followers and ---------- on ---------- .

Previous experience using the CRM program "Migration Manager" will be prioritized.

Tasks and Duties will include:

• Schedule and coordinate meetings and appointments
• Respond to emails and enquiries promptly and professionally.
• Handle customer service enquiries and provide accurate information.
• Answer and direct phone calls using a virtual phone system.
• Take and relay messages accurately and promptly.
• Provide excellent customer service to clients.
• Supporting lawyers and senior staff with creating and updating file through LEAP and client management software
• Drafting emails with outstanding documents/ information required from clients
• Reviewing, collating and requesting for client documents
• Send follow up emails to ensure deadlines are met
• Assisting with administrative client queries
• Manage and organise electronic files and documents
• Assist with data entry and maintaining databases
• Creating and sending invoices to clients
• Perform other administrative tasks as needed.

When applying for the job, we need to understand more about your Internet Speed and the Hardware you have.

ALL applicants will have to provide me the following:

1. Internet Speed Test:
a. Provide a screenshot of the internet speed test using this link: https://www.speedtest.net/

2. Summary of PC Hardware:
• In Windows 11 or Windows 10, type 'About' in the search bar in the taskbar, then select 'About your PC' from the top search result. Provide the following:
• Processor specs
• Installed RAM specs
• Windows Edition
• Version number
• Storage drive volume

3. Screen Size & Resolution:
• Right-click on the desktop, select 'Display settings' under 'Scale & layout,' and provide the current screen resolution stated.
• Confirm if you have a dual screens and its resolution.
Resolution of both screens: 1920 x 1080
• Confirm the sizes of the screen 16" and 27"

4. Webcam and Microphone/Headset:
• Confirm you have a webcam, microphone, and headset.