Remote operations/fulfillment associate

We are seeking a detail-oriented and efficient Operations and Fulfillment Assistant to join our Bottle Delivery service team. This role supports daily operations, ensuring smooth sales processing, driver dispatch, customer communications, and timely delivery fulfillment. The ideal candidate has strong organizational skills, excellent communication abilities, and a knack for multitasking in a fast-paced environment.

Responsibilities:

• Order Processing & Data Entry: Accurately enter online and phone sales into our system, process payments, and ensure all transactions are recorded.
• Driver Dispatch & Coordination: Schedule and dispatch drivers efficiently, monitoring routes and delivery times to ensure timely service.
• Customer Communication: Handle inbound customer inquiries, confirm delivery times, and provide updates to ensure a positive experience.
• Inventory & Supplies Management: Track inventory levels, assisting in reordering stock to maintain adequate supply for all deliveries.
• Quality Control & Issue Resolution: Oversee fulfillment accuracy and proactively address any issues with orders or delivery logistics.
• Sales and Payment Reporting: Generate daily and weekly reports on sales and payment activities for management review.

Qualifications:

• Proven experience in an operations, logistics, or customer service role
• Excellent organizational skills and attention to detail
• Strong written and verbal communication abilities
• Ability to multitask and prioritize in a high-energy environment
• Proficiency in basic computer systems and data entry