Customer Support Specialist

About The Role
We're looking for an organised, hard-working customer support specialist to join our core production team. Your daily tasks will include providing stellar support to customers and the workforce via email and online chat services. You will assist clients with resolving their queries and answering any questions regarding the services we provide. Knowledge of SEO would really help this role, as you would need to answer queries daily about this. The answer to the secret question is "SEO on easy mode."
Requirements
- SEO knowledge essential
- Computer literate
- Super organised and time-aware
- Understand the value of processes and systems
- A ‘get sh*t done’ attitude
- Experience with email to communicate professionally
- An Excel spreadsheet Jedi (Maybe not Jedi, but knowing the basics of Excel is required)
- Excellent customer service
- Must work fantastically in a team as well as using your own initiative
- Some experience in administration, customer support, or similar advantageous
Important Information
- Core working hours: 6am-2pm UK time (2pm-10pm PH time)
- Pay: £4-£6 per hour, based on experience
- Ten paid holiday days (pro rata), available for use between January and December
Hiring Process
- Submit your application through this ----------
- Please note that any application submitted through Onlinejobs messaging will not be considered.
- Standout applications will be invited to complete a recorded video interview.
- If shortlisted, you’ll be invited to a video call with one of our hiring team members.