VA- Email Support and Customer Service Representative

*Instructions to apply at bottom. No DMs*

JOB DESCRIPTION:
Do you have a strong command of the English Language? A C2 English score?
We are a US based mental health company with a mission to help people struggling with PTSD, Trauma, Anxiety, and Depression. We are looking for a customer service representative/admin assistant.
Initially, your primary responsibility will be to handle the daily customer emails answering customer questions, cancelling customer accounts, and issuing refunds. Your job responsibilities may change or evolve in the future.
You may also be asked to help schedule appointments for our founder, write and send business to business emails, and even schedule media appearances.
You can work any time of day that you prefer (morning, evening, or night) as long as the emails are handled daily.
This is a full-time job, but you will rarely need to work more than 20 hours per week. As you become more comfortable with our policies and procedures, your contributions will increase, and your working hours will occasionally approach 30 hours per week and very rarely (if ever) more than this. If you begin to work for us a full 40 hours, we can negotiate a salary increase.
Please note that this job requires you to work 7 days per week, but on Saturday and Sunday you will only need to work for about 30 minutes to check the customer emails and make sure there are no “emergencies.”
You can learn more about us at ----------

KEY RESPONSIBILITIES:
Provide excellent customer service via email. (30 minutes to 2 hours daily)
Handle inquiries, complaints, and refunds efficiently
Maintain product/program knowledge to assist customers
Resolve customer issues promptly to ensure high satisfaction
Simple appointment scheduling for company founder
Sending B2B sales emails
Approaching online influencers for affiliate program
Scheduling podcast and media appearances
Ad hoc requests (simple video editing/bug testing software)
Collaborate to improve service strategies

REQUIREMENTS:
Extensive customer service experience
Excellent English communication skills
Primary computer with word processing/typing software
Proven high customer satisfaction rates
Responsible, communicative, and proactive
Ability to work independently and in a team
Availability to work around 20-40 hours per week
Primary and backup internet service
Backup power supply in the event of a power outage
Familiar with Gmail

SOFTWARE YOU WILL USE:
To cancel the customer accounts, issue refunds, and upgrade customers you will need to have access to our Stripe billing system and PayPal. You will need to learn basic functions of both. We may also ask you to access our LinkedIn, Facebook, and other social media channels as needed.

HOW TO APPLY:
Send us your resume along with a brief Loom video introduction (MUST HAVE) of yourself. Make sure to also explain what makes you the perfect candidate for this position with a brief example of how you have worked in a similar role in the past. We will reach out to successful candidates for a 15-minute interview.