Clinical Patient Support (CS)

Job Overview:

We are seeking driven and exceptional individuals to join our Clinical Patient Support Team. You will be responsible for providing outstanding phone and email support to our U.S.-based pharmacy clients. This role is a great fit for those who are passionate about delivering excellent customer service, thrive in a fast-paced environment, and appreciate the flexibility of a fully remote job.

Key Responsibilities:

Respond to inbound phone calls and emails, addressing patient inquiries and concerns in a professional and timely manner.
Provide knowledgeable and compassionate support regarding prescriptions, medications, and pharmacy services.
Collaborate with internal teams to resolve issues, ensuring a seamless patient experience.
Maintain detailed and accurate patient records and documentation.
Adhere to company guidelines, ensuring compliance with HIPAA and other regulations.

Qualifications/Requirements:

Advanced English communication skills (spoken and written) are required.
Previous BPO experience of at least 5 years is required. Medical experience/knowledge preferred (nursing, pharmacy, etc). We are looking for highly trainable and adaptable individuals.
Intercom experience required.
A team player who values trust, commitment, and integrity.
Must have the discipline to work independently and remain productive in a fully remote setup.
Comfortable working the graveyard shift (U.S. time zones).

Why Join Us?

Work from the comfort of your home and enjoy a better work-life balance.
Be part of a supportive and collaborative team where trust and commitment are key.
No daily commute—save time, energy, and money while staying close to family.
If you are looking for a meaningful role that offers the flexibility to work from home, and you take pride in being part of a team that makes a difference, we'd love to hear from you!

How to Apply:

Please send your resume and a 2-minute video introducing yourself, and share an experience where you had to quickly learn a new skill or tool to complete a task or project. How did you approach it? (Please do not read off a script.) Please note, applications without a video introduction with not be considered.

If chosen, we will begin onboarding immediately.

We look forward to welcoming you to our team!