Customer Experience Associate

About Purest Co
At Purest Co, we are dedicated to enhancing the health and wellness of our customers by offering high-quality natural health products. We are passionate about delivering exceptional customer experiences, and our team is at the heart of what we do. We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Executive.

Job Summary
The Customer Experience Executive will play a critical role in ensuring that our customers have a seamless and positive experience with Purest Co. You will be responsible for handling customer inquiries, resolving issues, and providing personalized service to enhance customer satisfaction. The ideal candidate is passionate about wellness, possesses excellent communication skills, and is dedicated to delivering exceptional customer service.

Key Responsibilities
• Customer Support: Handle customer inquiries via phone, email, live chat, and social media, providing timely and accurate responses.
• Order Management: Assist customers with order processing, tracking, and resolving any issues related to order fulfillment and delivery.
• Problem Resolution: Address and resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining a positive brand image.
• Feedback Collection: Gather customer feedback and insights to help improve products, services, and the overall customer experience.
• Product Knowledge: Develop a deep understanding of Purest Co products to provide customers with expert advice and recommendations..
• Collaboration: Work closely with other departments, including marketing, logistics, and product teams, to ensure customer needs are met and exceeded.
• Reporting: Track and report on key performance metrics related to customer service and experience.

Qualifications
• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 1-2 years of experience in customer service, sales, or a related role, preferably within the health, wellness, or consumer goods industry.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using CRM software (Gorgias, Zendesk, SalesForce, Genesys, etc), Microsoft Office Suite, and other customer support tools.
• Positive attitude, empathetic, and proactive in providing solutions.
• Passion for health and wellness is a plus.

Benefits
• Competitive salary and performance bonuses.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• Employee discounts on Purest Co products.
• Flexible working hours arrangement upon management approval.

Work mode: Shift based, 2 days rest days a week, work five days a week