Support Specialist

Position Title: Customer Support Virtual Assistant
Reports to: Sharon Law
Employment Type: Initially Part ---------- Full time
Location: Remote

I am looking for someone who has no other positions.
I am looking for someone who wants a long-term position who is punctual and able to complete tasks adequately.

monthly reviews for performance and compensation.


Position Overview:
The Customer Support Virtual Assistant is responsible for supporting both clients and bookkeepers, ensuring all questions and issues are addressed in a timely manner. The role involves maintaining the company’s knowledge base, onboarding new bookkeepers, and managing customer support tickets. The VA will also assist with the upload and organisation of Zoo ---------- etings into Tekmatix and help with general administrative support where needed.
Key Responsibilities:
• Knowledge Base Management
• Customer/Bookkeeper Support
• Bookkeeper Onboarding
• Zoo ---------- eting Uploads
• Customer Support Tickets
Social media posts
• Additional ad-hoc tasks as requested
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Customer Support VA (Katrina) – Task List
• Knowledge Base Management:
o Maintain and update the internal knowledge base, ensuring it is user-friendly and up-to-date.
• Customer/Bookkeeper Support:
o Provide support to clients and bookkeepers, addressing inquiries and resolving issues via email or support channels.
o Escalate complex issues to the appropriate tea ---------- mber.
• Bookkeeper Onboarding:
o Assist in onboarding new bookkeepers, ensuring they have access to necessary resources and guidance throughout the process.
• Zoo ---------- eting Uploads:
o Upload recorded Zoo ---------- etings to Tekmatix and ensure they are correctly organised.
• Customer Support Tickets:
o Manage customer support tickets, ensuring timely responses and resolution of customer inquiries.
• Additional ad-hoc tasks as requested by Sharon Law.

To Apply please send an introductory video