Physical Therapy Front Desk Virtual Assistant

Join Our Team as a Virtual Front Desk Assistant!

Are you looking for a fun and rewarding job with opportunities for growth and advancement? Emery Physical Therapy, a private practice dedicated to delivering personal and high-quality physical therapy services, is seeking a talented Virtual Front Desk Assistant. As part of our team, you’ll work in a supportive and collaborative environment, ensuring the highest level of customer satisfaction for our patients.

About Us:
Emery Physical Therapy was founded to provide exceptional physical therapy services with a team of highly trained professionals. We take pride in offering a relaxed, patient-centered environment where collaboration is key to delivering the best care possible.

Position: Full-time Virtual Assistant - Medical Receptionist and Front Desk Patient Services Representative

We’re looking for an energetic, friendly, and organized individual who excels in customer service and enjoys interacting with people. As a valued member of our virtual team, you’ll handle key front desk and administrative duties.

Key Responsibilities:
Provide outstanding virtual customer service to patients and clients.
Coordinate and manage patient appointments and scheduling to optimize clinician productivity and ensure excellent patient care.
Accurately obtain, enter, and maintain patient data, billing, and insurance information.
Gather, sort, and upload clinic documents
Collect and record payments, ensuring timely and accurate billing.
Serve as a point of contact for patients, answering inquiries via phone, email, and other communication channels.

Qualifications:
Ideally, 1 year of experience in a healthcare setting or a related science degree/medical certification.
Strong computer skills: Proficiency in Google Docs/Sheets (or Word/Excel) and Google Meet/Zoom is required.
Excellent organizational and time management skills with attention to detail.
Preferred candidates will have experience with medical insurance benefits, authorizations, and electronic medical records (EMR) systems.

Job Details:
Work Hours: U.S. hours, generally from 9 AM to 6 PM CST, with a 1-hour lunch break.
Pay Range: $4/hr to $6/hr, depending on experience.

How to Apply:
To apply for this position, please include the following in your response:

A link to Your resume

A link to Your references

A link to a short video introducing yourself and explaining:
1) What your understanding of this specific position is
2) Why you applied for this specific position
3) Specifically why you believe you would be the best candidate.

A description of your technology setup, including:
Number and type of computers
Number of monitors
Battery backup
Wifi details (speed, reliability)
Backup Wifi setup (if available)
VPN availability
Headset or audio equipment
Mobile phone type/model