Job Title: Customer Service and Sales Representative (Virtual Assistant)

Here is a complete job description for the Customer Service and Sales Representative / Virtual Assistant role:

Job Title: Customer Service and Sales Representative (Virtual Assistant)

Job Type: Full-Time, Remote (Philippines-based)

Pay Schedule: Bi-monthly via WorldRemit and gCash (1st and 15th of each month)

Job Overview:

We are looking for a highly motivated, detail-oriented, and reliable Customer Service and Sales Representative who can also serve as an all-around Virtual Assistant. The ideal candidate will handle customer service and sales tasks while assisting with various administrative and business-related projects. The role requires excellent communication skills, problem-solving abilities, and flexibility to work during U.S. business hours. New tasks will be assigned daily, and training will be provided during onboarding.

Key Responsibilities:

1. Customer Support & Sales:
• Handle inbound and outbound customer calls, providing support and information regarding our services and products.
• Assist in enrolling current students into new courses and acquiring new students weekly.
• Ensure a high level of customer satisfaction by resolving inquiries promptly and professionally.
2. Virtual Assistant Tasks:
• Assist with various office, software, and business-related projects and tasks as assigned daily.
• Maintain organized records of communications, customer interactions, and ongoing tasks.
• Use software tools (e.g., Microsoft Office, Google Workspace) to complete administrative tasks efficiently.
3. Daily Task Management:
• Receive daily assignments from the management team and complete them by the end of each work shift.
• Stay proactive and communicate effectively with the team on project progress and any issues encountered.
4. Reporting & Accountability:
• Provide daily updates on task completion and performance metrics.
• Follow procedures and best practices shared during training to ensure consistent output and success in student enrollment and customer management.

Key Qualifications:

1. Conversational English for Phone Support:
• Strong command of English for phone-based customer service.
• Experience in handling U.S. customer support calls is required.
2. Availability During U.S. Time Zones:
• Must be able to work during U.S. business hours and adjust your sleep schedule accordingly.
• Availability at your desk for real-time communication and task completion is mandatory.
3. Responsiveness:
• Must demonstrate consistent, prompt responsiveness via email, WhatsApp, and voice calls.
• We expect high responsiveness during the interview and work process.
4. Church-Related Customer Experience:
• Must have experience in providing support to church-based clients or Christian organizations.
• Familiarity with Christian culture and ministry operations is essential.
5. Exclusive Commitment:
• We are looking for candidates who prioritize this role as their main employment and do not have conflicting commitments to other clients.
6. Extended Interview Process:
• Be prepared for an interview process that spans over a week, with multiple rounds of questions and evaluations.
7. Application Process:
• No resumes or unsolicited links will be reviewed. Please wait for us to request specific information about your work experience.
• Generic applications will be deleted without consideration.

Compensation:

• Payment is made bi-monthly on the 1st and 15th of each month via WorldRemit using gCash.
• Salary will be discussed during the interview process based on qualifications and experience.

Training and Onboarding:

• Comprehensive training will be provided during onboarding to familiarize you with our systems, processes, and daily tasks.
• Ongoing support and training will be offered to ensure you succeed in this role.

This job description outlines the duties, expectations, and qualifications