BILINGUAL LEGAL INTAKE SPECIALIST WELCOME - MUST LOVE REMOTE WORK AND SPEAK SPANISH FLUENTLY

BILINGUAL LEGAL INTAKE SPECIALIST WELCOME - MUST LOVE REMOTE WORK AND SPEAK SPANISH FLUENTLY

THIS IS THE LINK TO THE GOOGLE FORM. IF YOU DON’T COMPLETE THIS YOU WILL NOT BE CONSIDERED: ----------

Are you bilingual in English and Spanish and passionate about helping people? Join our team as a Legal Intake Specialist and make a difference by assisting clients in need of legal services!

Company Overview
Our agency has been proudly serving clients for over six years, specializing in providing personalized and comprehensive workforce solutions in the different industries. Our mission is to help individuals navigate the complexities of building a world-class team, ensuring they find the best support tailored to their unique needs. With a focus on exceptional client service, we have built a reputation for reliability, expertise, and dedication.

Job Description:
As a Legal Intake Specialist, you'll be the first point of contact for individuals seeking legal services. You'll gather crucial information while providing compassionate, efficient, and high-quality assistance. If you are driven to help people and thrive in a fast-paced, client-focused environment, this could be the perfect role for you.

Key Responsibilities:
- Lead Management: Effectively utilize CRM systems to manage and track leads, ensuring all interactions are properly logged and followed up on.
- Warm/Cold Lead Outreach: Initiate outbound calls to previously interested leads in the CRM system, aiming to schedule them for our free evaluation service. ---------- calls per day with minimum talk time of 1HR-30 mins
- Email and Text Communication: Promptly and professionally respond to emails and texts in the CRM’s Conversation tab, providing accurate information and support.
- Intake Evaluations: Conduct intake interviews with potential clients via Zoom or phone to gather essential details, assess their needs, and determine whether a direct contract can be offered or if a more in-depth strategy session with the attorney is required.
- Appointment Scheduling: Coordinate appointments for potential clients, whether in-person, via video, or phone consultations.
- Client Follow-Up: Proactively follow up with potential clients post-intake to answer additional questions and guide them through the next steps of the process.

Requirements:
- Bilingual fluency in both English and Spanish (verbal and written).
- At least 1 year of experience as an intake specialist or in a related role, preferably within a law firm or legal environment.
- Strong communication and interpersonal skills to handle sensitive client information with professionalism and empathy.
- Proven ability to manage multiple tasks and prioritize in a fast-paced environment.
- Familiarity with CRM systems and other customer service software (experience is an advantage).
- Filipino nationality preferred.
- Willingness to work shifting schedules, including weekends and holidays.

What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and development.
- Paid training to ensure your success in the role.
- Fun and supportive team environment.

Please submit your resume and experience via this Google Form:
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Please don't send us a message; we don't read them. We hire the best, and we hire fast.