Virtual Assistant with STR Property Management & OwnerRez Expertise

We are a fast-growing short-term rental (STR) property management company. We are looking for a highly organized and detail-oriented Virtual Assistant (VA) to support our operations. The ideal candidate should have experience in STR property management and be familiar with OwnerRez.
Responsibilities:
•? ?Assist with the day-to-day management of short-term rental properties.
•? ?Handle booking inquiries, guest communication, and issue resolution.
•? ?Manage calendars for multiple properties using OwnerRez.
•? ?Help process payments, coordinate maintenance, and oversee cleaning schedules.
•? ?Generate reports and analyze data related to occupancy and revenue.
•? ?Provide exceptional customer service to both guests and property owners.
•? ?Collaborate with the team to improve operational efficiency.
Requirements:
•? ?Proven experience in short-term rental (STR) property management.
•? ?Hands-on experience with OwnerRez (or similar property management software).
•? ?Strong organizational and multitasking skills.
•? ?Excellent written and verbal communication skills in English.
•? ?Ability to work with minimal supervision in a fast-paced environment.
•? ?Availability to work on a flexible schedule (primarily during U.S. business hours).
Preferred Qualifications:
•? ?Previous experience managing multiple properties.
•? ?Basic accounting skills for processing payments and invoices.
•? ?Experience using Notion or other project management tools.
How to Apply:
Interested applicants should submit their resume along with a short cover letter detailing their experience in STR property management and familiarity with OwnerRez.

Test for Application:
To help us assess your knowledge of short-term rental (STR) management and attention to detail, please complete the following tasks:

1.Scenario: A guest reports that the air conditioning in the property isn’t working properly. How would you handle the situation? Outline the steps you would take, including guest communication, troubleshooting, and any follow-up actions.

2.Task Prioritization: You receive the following three messages at the same time:
-A guest asks for a last-minute early check-in.
-The cleaning team reports that they cannot access one of the properties.
-A guest complains that they have not received the check-in instructions yet, and they are arriving soon.
How would you prioritize these tasks? Explain your reasoning.
3.To confirm you’ve read this job posting carefully, include the phrase "STR Expert" somewhere in your response.