Customer Service Representative

Customer Service Representative

Location: Remote

Job Type: Part-time can be fulltime in the future
Job Description:
We are seeking a highly motivated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate is a great communicator, problem solver, and thrives in a fast-paced environment.

Responsibilities:
Respond to customer inquiries via email.
Resolve customer complaints and issues efficiently and professionally.
Process orders, returns, and exchanges accurately.
Provide information on products, services, and promotions.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction.

Requirements:
Excellent communication and interpersonal skills.
Previous experience in customer service or a related field.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Priority knowledgeable with
Shopify
Gorgias
Excel sheet
Slack
Good communication skills

Please send your resume and a brief cover letter with the subject line "Customer Service Representative Application." Applications will be reviewed on a rolling basis.