Customer Service Dropshipping VA | Fully Remote

Hey there!

We’re a growing company based in the Netherlands. We specialize in fashion and are expanding quickly, so we’re looking for an experienced Customer Service VA who thrives in the fast-paced world of e-commerce! If you are passionate about helping customers, resolving disputes, and being part of a fun and dynamic team, we’d love to have you on board.

What We Do Together:
• Provide top-notch support to customers worldwide.
• Create a supportive and positive working environment.
• Continuously improve by investing in training and new resources.

As part of the application process, please include the words "Potato" at some point during your Loom video. This helps us know you've carefully read the job description.

Our Core Values:
• Continuous Learning: We seek knowledge to grow both professionally and personally.
• Always Improving: We analyze past results to find ways to improve.
• Integrity: We believe in strong ethics and honest communication.
• Accountability: We own up to our responsibilities, decisions, and mistakes.
• Solution-Oriented: We focus on finding effective solutions for our customers.
• Fun & Friendly: We foster a positive work culture where everyone feels valued.


What You’ll Do: As an essential part of our customer service team, your main goal will be to ensure customer satisfaction and handle inquiries with professionalism and care.

Your Responsibilities:

• Respond to customer emails quickly and professionally.
• Resolve Klarna and PayPal disputes.
• Communicate with our suppliers to solve order-related issues.
• Manage data entry via Google Sheets.
• Provide feedback to improve customer service processes and suggest new ideas.
• Build strong relationships with customers by providing empathetic and efficient support.
• Maintain up-to-date knowledge of our products and policies.
• Handle refunds, complaints, and escalations effectively.


Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): Strive for excellent customer feedback.
• First Response Time: Ensure quick and timely responses to customer inquiries.
• Resolution Time: Aim for fast and effective resolution of disputes and complaints.
• Ticket Volume: Reduce customer support tickets with proactive solutions.

You’re a Perfect Fit If You:

• Have experience in customer service within eCommerce, preferably in the fashion industry.
• Are familiar with Shopify and can navigate it efficiently.
• Have experience solving Klarna and PayPal disputes.
• Are solution-oriented and can think on your feet.
• Are organized and can manage multiple tasks with attention to detail.
• Are a fast learner who can adapt quickly.
• Speak and write English fluently.
• Can work Monday to Sunday, around 6 hours per day.
• Work fast but accurately, maintaining high standards of service.

Why Join Us?

• Fully remote: Work from anywhere!
• Flexible schedule: We respect your time and offer flexible hours.
• Fun & friendly environment: We believe in creating a productive and enjoyable workspace.

How Do I Apply?

If this sounds like you, go to ---------- and send me a video of you answering the questions below. We’d love to get to know you better!


Email Communication

• What does a good email response consist of?
• If you had a big backlog of emails to respond to, how would you prioritize them?
• When responding to a customer, how do you d ---------- what information to include and what to leave out?

Dispute Resolution

• What strategies have you found to be most effective in winning disputes, and why do you think they work?
• What kind of documentation do you maintain when dealing with customers to help in resolving disputes?

In your Loom video, please also visit ---------- , select "30 seconds" and "medium text," then take the test to confirm your words per minute. Share your results in the video.

We’re looking forward to seeing your Loom video and getting to know you!