E-Commerce Customer Support | Jewelry Brand | Shopify

************ DO NOT APPLY IF YOU DON'T HAVE AN E-COMMERCE EXPERIENCE ************

Job Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, handling inquiries and resolving issues primarily through email. You’ll play a critical role in representing our brand’s commitment to exceptional service, identifying customer needs, and going the extra mile to enhance the overall customer experience.

Key Responsibilities:
- Promptly and efficiently respond to customer inquiries via email.
- Provide accurate, comprehensive, and clear information utilizing appropriate tools and methodologies.
- Identify and assess customer needs to ensure satisfaction and a positive customer experience.
- Address and resolve customer complaints by offering suitable solutions and alternatives within set timeframes, with follow-up to ensure issue resolution.
- Adhere to established communication protocols, guidelines, and policies.
- Go above and beyond to engage customers, fostering exceptional service experiences.

Requirements:
- Proven experience in customer service or a related field.
- Strong written communication skills with the ability to clearly convey information via email.
- Familiarity with CRM systems and customer service practices.
- Strong attention to detail and ability to handle sensitive information with discretion.
- When applying, use 'Shopify Support' as the subject line.
- A customer-oriented mindset with a commitment to providing exceptional service.

How to apply
Please provide the following information in your application:

1. Please share your relevant experience with similar projects you did in the past.
2. Share a link to your resume as well as your work portfolio.

Our hiring process: Application > Discovery call > Final Interview > Onboarding

************ DO NOT APPLY IF YOU DON'T HAVE AN E-COMMERCE EXPERIENCE ************