Technical Customer Support Specialist for etSEO.com

Technical support mastery: Own the inbox and provide expert-level customer and technical support for our clients, addressing everything from basic questions to complex tech issues.
Job aids and knowledge base: Create and manage job aids, FAQs, and knowledge base articles to empower our customers with self-service solutions.
Manage DMs for etSEO: Help handle and resolve inquiries through direct messages related to our etSEO platform, ensuring customers are well-supported.
Collaborate with developers: Troubleshoot issues by working directly with our developers, facilitating back-and-forth communication to ensure swift resolutions.
Bug and enhancement tracking: Be the owner of our bug and enhancement tracker, documenting and prioritizing technical issues and feature requests for smooth project flow.
Deployment support: Work closely with the Operations leader to ensure all deployments go smoothly, identifying potential issues and assisting with troubleshooting if needed.