MULTIPLE POSITIONS AVAILABLE - Full Time Contract Customer Service & Shopify Fulfillment Assistant

Are you a driven individual? Do you want to have a meaningful impact and a crucial role in a fast-growing company?

If so, we need you and want to work with you.

ABOUT US:
We are an Australian, customer-centric Ecommerce print-on-demand store selling custom portraits to the US, AU, NZ, CA & UK. The company is growing steadily and we are seeking a Full Time Contract Customer Service & Shopify Fulfilment Assistant to start immediately for a fixed-term position that will conclude end of January 2025, with the possibility of transitioning to a permanent role thereafter.

This is an exciting opportunity to join our talented customer service team, offering substantial potential for upskilling and professional growth. You will be reporting to the Ecommerce Manager and liaising with our current design team.

This is your chance to have a significant impact within the company.

JOB DETAILS & BENEFITS:
- You must be able to work in US Pacific Time (12am-8am Manila PST Time)
- We are flexible with hours for each day. Eg. Some days you can start a couple of hours earlier or later. However, your shift will still need to be within 2-3 hours of the US Pacific workday.
- Paid Leave for Philippines National & Special Non-working Holidays.

RESPONSIBILITIES:
- Customer Service: Managing all customer queries and custom order requests, assess customer photos, and liaise with customers and our design team to ensure that high-quality artworks are created. Handle refunds and missing package cases with our Print-on-Demand supplier.
- Order Fulfilment: Uploading order artworks for printing and shipping with our dedicated Print-on-Demand Supplier, editing Shopify orders, and ensuring quality control for all artworks by communicating frequently with our design team.
- Social Media Moderation: Moderating social media channels by engaging with and replying to customers & influencers.
- General/Administrative Tasks: Including daily reports and updates as well as other admin tasks

REQUIREMENTS:
- Excellent knowledge and expertise in managing a Shopify store is REQUIRED
- Excellent written and verbal English communication skills (Required)
- Strong customer service experience (handling customer concerns) is required, including experience with Zendesk and live chat applications
- Experience with a Print-on-Demand platform is desirable (eg. Printify, Printful)
- Proven experience engaging with and replying to customers on social media channels such as Facebook and Instagram is an advantage

PAY:
Based on ability and experience, ranging from Php 40,000 - 55,000/month (USD $700-$950). If you think you should be paid more, feel free to explain why in your application.

HOW TO APPLY:
1. Change the subject line to "I Want to Work for You - [Insert the city we are based in, which can be found on the ‘About Us’ page on our website]"
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be deleted.
3. Under that put the answers to the following questions, and include the numbers to make it easy to read.
1) Describe your experience working in a Shopify business.
2) Describe one of the top Shopify stores you managed.
3) Describe your past experience in customer service and order fulfilment.
4) Which part of this job are you most experienced in?
5) Do you have any other experience that will make you perfect for the job?

Do not write more than what I have asked you above, if you write more than what is asked for I will ignore your application.

I look forward to working with you!

Thank you,
Luke

Founder & Director
Welham & Co

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