HubSpot - CRM Manager

We’re looking for someone to join our busy training group to help us manage our HubSpot CRM system more effectively and manage our customer data for us.

We are not currently utilising the system fully and are looking for an experienced individual to join our team to help us better understand the system & the data we hold and increase our marketing activity. You’ll work closely with our MD and Director of Operations to streamline processes, automate workflows, and enhance the customer journey from lead generation to client retention

To apply for this position, you should have…

• Expertise in leveraging HubSpot CRM to advance lead research.

• Prior responsibility for managing contact and account data in HubSpot and ensuring the data is maintained based on customer preferences.

• Experience of creating marketing lists and sending out regular communication (newsletter/flyers) via HubSpot.

• Expertise in creating workflows so that contacts receive different communication based on engagement levels/preferences.

• Oversee our other database managing learner information

• Expertise in standardising responses from the CRM to clients.

• Experience of allocating new leads to sales so that contact can be initiated.

• Experience of supporting with lead generation.

We’re a fast-paced, dynamic and creative, growing business.

We’re also a small team, and this job has a confidential nature, so it’s important for us that you are …

• Creative thinking but able to follow clear instructions
• Good at working independently and collaboratively – this role works directly with our Managing Director and other stakeholders internally.
• Good at meeting deadlines
• A fast learner with great communication skills.

For this role it’s essential that you have excellent written and verbal English communication skills.

To complete your daily responsibilities effectively, you need to have a good skill level in other Microsoft 365 applications (Excel, Word, Outlook, Teams) and be comfortable using Zoom.

It is essential that you have previous experience in a similar role and are proficient in the use of HubSpot as we need an expert in our business.

We are currently paying for add-ons and don’t really utilise these due to lack of skills within the current team, so this role is super important to us.

You will be joining a number of colleagues already based throughout the Philippines.

We’re a small but growing business – this is a new role and it’s an integral part of how we develop and extend the use of our CRM.

Our main brand is ted Learning ( ---------- ) but we also receive leads from our other brand emerging-u ( ----------

This is a part-time role: 2 hours per day Monday, Wednesday, Thursday: 6 hours per week. (this is negotiable if you would prefer different days, and we are flexible on how the hours are achieved)

So that your working day overlaps with ours here in the UK, these hours should be worked between 3pm and 9pm PST.

You’ll receive 40 hours holiday per year in total, plus the day off and a gift on your birthday each year and be part of our bonus payment scheme after 6 months of working with us.

If you are interested in this role, please contact us explaining why you feel you would be a good addition to our team and the HubSpot skills you will bring. We will then shortlist candidates and ask for a small task to be completed for the interview stage.