Email Customer Support & Logistics Inquiries Agent

Job Description: We are seeking an experienced Email Customer Support & Logistics Inquiries Agent to join our team. This role requires someone with extensive experience in managing customer support through email and handling logistics inquiries using Shopify. The agent will be responsible for answering emails once daily, even on weekends, and managing multiple stores simultaneously.

Responsibilities:
- Respond to customer support emails daily, including weekends.
- Handle logistics inquiries such as shipping times, replacements, and returns.
- Manage orders using Shopify and coordinate with logistics platforms to ensure smooth order processing.
- Provide support for multiple stores, ensuring prompt and accurate responses to customers.

Requirements:
- Fluent in English
- Extensive experience in email customer support.
- Proven experience in handling orders and logistics through Shopify.
- Strong understanding of logistics platforms and the ability to manage customer inquiries regarding shipping, replacements, and returns.

Availability to work every day, including weekends, to maintain timely email responses.
If you are highly organized, detail-oriented, and capable of managing multiple stores' support needs, we’d love to hear from you!