Virtual Assistant - Sales and Admin Support

Location: Remote ( Full ---------- time)
Hours: Monday to Friday (Ireland Time) & Saturday

About Us:
We are currently seeking a highly motivated, creative, well-spoken, and hardworking Virtual Assistant to join our team. If you have excellent timekeeping, strong sales experience, and a background in customer service, this dynamic role could be a perfect fit for you!

Key Responsibilities:

Answering Incoming Calls: Provide exceptional customer service, with a high level of sales expertise, to address client inquiries and resolve issues.
Making Outgoing Calls: On missed calls and proactively generate and capture potential clients by cold calling, followed by email or WhatsApp communication to set up appointments.

Email Management: Organize and manage client emails, ensuring timely and professional responses.
Invoicing: Prepare and dispatch invoices for both residential and commercial clients, ensuring accuracy and timely follow-up on payments.
Scheduling Management: Use our scheduling software to coordinate cleaner appointments, ensuring enough travel time between job locations.
Payment Links: Generate and send payment links via email to clients, ensuring smooth and timely payment processes.
Follow-Ups: Conduct follow-ups with potential clients, capture leads from marketing platforms, and convert them into paying clients.
Conflict Resolution: Handle any disputes or concerns from clients or cleaners, ensuring issues are resolved in a professional and timely manner.
Monitor Cleaners’ Timekeeping: Track cleaners’ timekeeping and address any concerns regarding punctuality or schedules, while liaising between cleaners and clients to resolve queries.
Weekly Reports: Provide daily reports on tasks, leads, and other performance metrics.
Communicate with Management: Maintain regular communication with management to provide updates on operations, client feedback, and any challenges.
General Administrative Support: Assist with other administrative tasks as needed to keep the business running smoothly.

Requirements:

Proven sales and customer support experience.
Advanced knowledge of Microsoft Office applications (Word, Excel, etc.).
Strong conflict resolution and communication skills, both verbal and written.
Ability to handle multiple tasks efficiently and creatively.
Tech-savvy, with experience using CRM systems, communication platforms (WhatsApp, email), and other digital tools.
Familiarity with scheduling software and financial tracking.


Applicants must have a dedicated workspace and reliable internet for remote work.
Benefits:

Competitive salary based on experience.
Performance-based bonuses: If sales or client satisfaction targets are met, you will receive additional compensation.
Opportunities for career growth within the company.
Flexible, remote working environment.
Training on our scheduling and invoicing software will be provided.
How to Apply:

Please apply with your CV along with a brief cover letter explaining why you would be a great fit for this role. We look forward to hearing from you!