Shopify, Amazon & Tiktok Shop Virtual assistant

The ideal candidate will have hands-on experience with various e-commerce platforms such as Amazon Seller Central, Shopify, and TikTok Shop. You will be responsible for analyzing product performance, managing inventory, and handling customer service, as well as supporting key operational tasks across multiple platforms. Your role will be pivotal in ensuring smooth workflows, driving profitability, and managing both online stores and social media accounts.

Key Responsibilities:

Product Sourcing & Profitability Analysis:

Identify and source profitable products for Amazon, using tools such as Keepa, FBA Multi-tool, BuyBotPro, and SAS.
Analyze product performance and profitability trends, considering pricing strategies, demand, and competition.
Amazon Seller Central Management:

Manage the day-to-day operations within Amazon Seller Central, including responding to customer queries, inventory management, and handling cases with Amazon Seller Support.
Coordinate with suppliers, prep centers, and 3PL warehouses to ensure seamless inventory and product shipments, handling damaged or missing goods, and processing refunds as necessary.
Inventory and Warehouse Coordination:

Act as the main point of contact between suppliers and the 3PL/prep centers.
Follow up on overdue deliveries, coordinate shipment schedules, and ensure proper handling of returns or damaged goods.
Report Creation and Maintenance:

Develop and maintain key business reports such as ERP, Sales, Margins, Advertising performance, and Stock/Inventory Management.
Shopify Account Management:

Oversee product listings, order fulfillment, shipping coordination, and customer service within Shopify.
Manage social media marketing, email campaigns, and SEO/website optimization for Shopify.
Perform data entry, sales analysis, and other administrative duties.

TikTok Shop Account Management:

Manage the daily operations of TikTok Shop, including product listings, order fulfillment, and customer service.
Collaborate with the marketing team to optimize promotional campaigns and ensure efficient coordination with the fulfillment team.
Monitor inventory levels and analyze sales performance to inform strategic decisions.

Social Media Management:

Develop and implement strategies to boost brand awareness and engagement across social media platforms.
Create and curate engaging content, manage online communities, and report on performance metrics using tools like Facebook Insights, Google Analytics...
Collaborate with influencers and other stakeholders to enhance brand visibility.

Required Skills and Qualifications:

Minimum of 1-2 years of hands-on experience in managing eCommerce platforms, with a focus on Amazon, Shopify, and TikTok Shop.
Experience with product data management software, CMS systems, and other associated eCommerce technologies.
Expertise in profitability analysis and familiarity with tools like Keepa, FBA Multi-tool, BuyBotPro, and SAS.
Strong analytical skills, with the ability to interpret data and apply it to pricing strategies, inventory management, and promotional activities.
Excellent communication skills, with a customer service orientation and the ability to handle queries across diverse platforms.
Solid understanding of social media marketing, SEO, and advertising, with a proven track record of managing successful campaigns.
Ability to manage multiple tasks in a fast-paced, dynamic environment, with strong time management and organizational skills.
Experience with Shopify or Shopify Plus is required.
Knowledge of live-streaming infrastructure and social media trends, particularly TikTok, is highly advantageous.
Additional Desirable Skills:

Familiarity with 3PL and prep centers.
Proficiency with social media management tools like Hootsuite, Facebook Insights, and Google Analytics.
Problem-solving abilities and a results-oriented mindset.
Strong team collaboration skills and ability to work effectively with multiple stakeholders.
Benefits:

Flexible remote work environment.
Opportunity to work in a fast-paced and growing eCommerce business.
Ongoing professional development and growth opportunities.
This position is ideal for someone who is organized, data-driven, and skilled in managing various facets of e-commerce operations. If you are passionate about driving business growth through product sourcing and management, this role offers a challenging and rewarding opportunity.