Intake Coordinator (Mental Health Clinic)

*PLEASE READ CAREFULLY. To apply for this position, a RESUME along with a VIDEO RECORDING is required! We will NOT respond to emails or interview candidates who fail to follow these guidelines. Thank you!

Our company is a remote platform located in the United States. We provide mental health counseling services via video and telephone. The working hours for this position are Monday through Friday, 10 AM—7 PM CST. We work with a broad demographic population that suffers from a wide range of mental illnesses. We are looking for someone fluent in English, with great communication skills, who is energetic and compassionate, who has prior experience working in the mental health industry, and who has experience working abroad with US customers.

Benefits:

- PTO
- Paid Holidays
- Quarterly bonus increase
- Health Insurance (post 1 year of employment)
- Mental Health Services Reimbursement
- + More

Job duties include, but are not limited to:

- Customer service
- Screening client referrals
- Conducting Client Intake Interviews
- Monitoring and responding to new client referrals via email and phone
- Assigning new clients to a Therapist in our professional directory
- Gathering client health insurance benefits
- Verifying insurance coverage
- Recording client information on a Client Intake Form
- Discharge planning
- Providing technical support to clients and Therapists
- Onboarding clients into the Client Portal
- Monitoring and contacting pending referrals
- Scheduling and canceling client appointments
- Assisting Therapists with any additional support as needed
- All other duties assigned.

*Detailed training will be provided for all responsibilities. A candidate with customer service experience, a passion for working in the field of mental health, and a high fluency in English is recommended.