Student Support Representative / Virtual Assistant

I'm looking for an enthusiastic and knowledgeable full-time Student Support Representative / Virtual Assistant to join the team. The ideal candidate will have exceptional customer service skills, be proficient in using various online platforms, and have keen attention to detail. This role involves direct interaction with students, managing files, and virtual assistant tasks.

::Responsibilities::
Student Support:
-Assist students with account access issues
-Create and manage download links
-Organize and manage emails
-Schedule appointments with current and prospective students
-Prepare study plans for students.
-Organize and maintain digital files and documents.
-Assist with content development and update educational materials

Virtual Assistant:
-Create, schedule, and post content on social media platforms, focusing on promotional content such as shorts and reels (WhatsApp, Instagram, Facebook, LinkedIn, YouTube)
-Executive Assistant tasks, such as managing owner's calendar, scheduling meetings, travel arrangements, etc.
(Please note that social media is a small part of this role. Your focus will be on student support, file management and educational content development).

::Required Qualifications::
-Fluent English language
-Excellent customer service skills, with a polite customer service approach.
-Exceptional attention to details
-Ability to handle confidential information securely and uphold privacy.
-Experience with Google Suite (Drive, Sheets, Docs).
-Availability to work in the PST time zone (8am PST to 5pm PST).

::Preferred Qualifications::
-Experience in the education industry.
-Beginner level knowledge of AI tools, such as ChatGPT.
-Knowledge of the WordPress platform and relevant plug-ins.

::Application Process::
Interested candidates should submit their resume and a cover letter. Please follow the steps below in detail:
1. Send your resume and cover letter
2. Change the subject line of your message to “My Application for Gev”
3. In your application message, include the following 3 items: (1) Describe a time when you successfully assisted a customer with a complex issue and the steps you took to resolve it, (2) List the online platforms and tools you've used, (3) Share when you're available to start and confirm that you can work the hours required in the PST time zone (8am - 5pm PST).