Customer Service & UGC Manager - Fashion Brand

We are a fast-growing fashion brand looking for a dedicated Customer Service & UGC Manager to help us manage customer inquiries while also reaching out to influencers and negotiating brand collaborations. This part-time role offers a starting rate of $8/hour with the potential to grow into a Customer Success Manager or Creative Partnerships Manager, providing long-term opportunities within our brand.

We’re looking for someone with experience working with women's clothing brands and strong written communication skills who can handle customer emails efficiently and professionally. You’ll also play a key role in managing our UGC (User-Generated Content) strategy by reaching out to influencers, negotiating collaborations, and closing brand deals where influencers post content for us and grant us paid usage rights.

Key Responsibilities:
Responding to customer inquiries via email in a timely and professional manner.
Assisting customers with product information, order updates, and return/exchange processes.
Reaching out to influencers on a daily basis to establish collaborations.
Negotiating and closing brand deals where influencers create content for our brand and provide paid usage rights.
Ensuring customer satisfaction by resolving issues and maintaining a high level of service.
Collaborating with the team to improve customer service processes and influencer outreach strategies.
Requirements:
Experience working with women’s clothing brands (or fashion brands).
Strong written communication and negotiation skills.
Ability to multitask—handling customer service inquiries while managing influencer collaborations.
A positive, problem-solving attitude and strong attention to detail.
Ability to work independently and manage multiple tasks efficiently.
Familiarity with e-commerce, fashion brands, and influencer marketing strategies is a plus.
To Apply:
Please send a brief introduction about yourself, any relevant experience (especially with influencer outreach and fashion brands), and your availability. If you’re passionate about customer service, influencer collaborations, and eager to grow in the fashion industry, we’d love to hear from you!