Ecommerce customer service

Customer Service Representative (Dutch)
Remote | Long-term Position

Are you a proactive, flexible individual with a passion for customer service? We're looking for someone to join our team and manage customer inquiries for our growing e-commerce business. If you're creative in solving customer issues and comfortable working independently, this could be a great fit for you!

What we're looking for:
Flexibility & Initiative: You'll receive a template with answers to the most common questions, but we expect you to think outside the box when necessary and come up with thoughtful responses.
Collaboration: If you're ever unsure about how to handle a query, don't hesitate to reach out for clarification—it's always better to ask than to send a response you're not confident about.
Long-term Commitment: We want someone who’s looking for a stable, ongoing role in customer service, growing with our company.
Proficient in Dutch: While fluent spoken Dutch is not required, you will be handling emails in Dutch. It's important that you can translate messages accurately using a tool and ensure that the written Dutch is clear and mostly free of spelling or grammar errors.
Workload:
Currently, the role requires approximately 10 hours per week, but this is expected to increase as the business grows.
Salary: The salary is always negotiable. In the beginning, you may earn a bit less, but as I see your dedication and hard work, I’m more than happy to increase your pay over time. I prefer to grow together with everyone, so we can all benefit from our success!

If you think you’re the right fit, we’d love to hear from you! Apply today and be part of our dynamic and supportive team.