Customer Services and Case Handler for a UK Legal Firm

About Us:
Clarke & Wright is a re well-established law firm based in the UK, dedicated to providing top-notch Will and Estate Planning services to our clients. We are seeking a highly skilled and proactive Customer Services and Case Handler from the Philippines to contribute to the overall success of the firm.

Key Responsibilities:

Administrative Support:

Email handling.
Manage and organise calendars and schedule meetings.
Prepare and edit correspondence, communications, legal documents, and other documents.
Perform general office duties such as maintaining records management systems.

Client Management:
Act as a primary point of contact for clients, providing exceptional customer service and support.
Handle client enquiries via email and phone, ensuring timely and accurate responses.
Assist in client onboarding processes, including the preparation of necessary documentation.

Qualifications:
Proven experience in a Customer Services and Case Handler or relevant role.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and handle confidential information with discretion.
Strong attention to detail and problem-solving skills.
Exceptional spoken English with a very clear accent.

Preferred Skills:
Customer Services
Microsoft Office
Ability to multitask and prioritise tasks effectively.
Strong interpersonal skills and the ability to work collaboratively with a remote team.
Demonstrate a mature approach and professional demeanour in all interactions.
Tech savvy, with proficiency in modern office technology.

Working Hours:
9:00 AM to 5:30 PM (London, UK time), Monday to Friday, with a one-hour unpaid lunch break.

What We Offer:
Dynamic & International: Join a growing firm with a vibrant international team, collaborating with over 20 colleagues across the UK and the Philippines.
Remote Work Flexibility: Enjoy the freedom and flexibility of working from the comfort of your home office in the Philippines.
Competitive Compensation & Benefits: We offer a competitive salary and benefits package, with 20 days annual leave plus 8 UK public holidays, total 28 days paid leave, and professional development opportunities.
Supportive Culture: Be part of a collaborative and supportive work environment where you can learn, grow, and contribute your unique talents.

How to Apply:
If you are passionate about your work and have the skills to excel in this role, we would love to hear from you! Please apply with your cover letter, CV and a video of you introducing yourself, explaining why you are applying for this role, your salary requirements, and how you will contribute to our success. Include links here to your application files.