Customer Success Representative

We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.

What you'll do:
Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
Provide accurate information to customers by using a variety of digital tools
Share suggestions for customer experience improvements with your team and client
Work to meet and exceed productivity and quality goals
Represent us to our clients in a professional and friendly manner

What we look for:
Prior customer support experience
Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
A high level of empathy and emotional intelligence
Top-notch problem solving skills
Adaptability and a growth-learning mindset
Able and willing to work full-time on any shift
Available to work Saturday or Sunday

What we offer:
A flexible, remote work environment
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
Learning and development programs so you can keep growing your skills and career
Early stage startup with lots of opportunity for ownership and impact
Paid time off

Interested candidates should provide:
A Resume
A picture of your workspace.
A screenshot of the specifications of your main computer.
Speed test results for your internet connections.
English Proficiency Results, if available