Operator (Customer Service & Order Processing Rep)

Rockstar eCommerce Customer Service & Order Processing Rep Needed For an Industrial Store

Do you want to help people and small businesses find exactly what they need? Will you be good at guiding them, giving great service, following up and making sure everything goes smoothly? If that sounds like you, let’s work together!

Don't miss out on this chance:
• Get in on the early stages at a fast-growing company.
• Be part of a fun and driven team.
• Big opportunities await as you help us expand.
• This is a long-term gig.
• Get top-notch eCommerce training—we're serious about investing in you.
• You'll have the freedom to make your own decisions.
• Lead your own way without being micromanaged.
• Enjoy paid time off—when you're off, you're really off.
• Work from home.
• Be an “in-house entrepreneur”, without the risk of going alone.
• And who knows? You might even become a high-end manager.
• Seriously, if you’re awesome, incredible opportunities could be yours.

COMPANY INFO – What do we do at Access Division?

Small business owners are always busy working their magic, but they often need the right tools and equipment to get the job done. Sometimes, they're not quite sure what they need or what's even out there. That's where we come in.

We tackle their challenges and aim to be their go-to e-commerce store, providing everything they need in one place. With expert advice, we help them put together the perfect order to fit their specific needs.

We're looking for someone to take charge of customer service, handle order processing, manage products online, and keep the day-to-day operations running smoothly. We want you to be a key player in driving things forward.

We will grow and hire more, so you have the potential to become a team lead, or maybe even a manager one day.

This is an exciting, long-term opportunity that grows as you do. Whatever your skills and interests are, we’re here to help you expand them:
• Keen on social media? Awesome!
• Eager to sharpen your customer service skills? Fantastic!
• Interested in improving systems? Amazing!
Wherever your passion and talent lead you, we’ll support you with free training, mentorship, and courses to help you reach your full potential.

So, are you ready to jump in?


JOB OVERVIEW - Main Responsibilities:
• Processing and managing orders
• Communicating with customers & suppliers
• Solving problems with orders

You’ll be responsible for making sure customers receive what they ordered, on time, and help them with delivery updates and other questions.
• Call & email customer with shipping updates etc
• Offer alternative products, if sold out etc.
• Handle damaged items
• Post purchase follow ups and review collecting

Thanks for reading this far! To apply, please start your cover letter with 'Access Division's Rockstar'. We'd also love for you to send us a short video introducing yourself. In the video, share a bit about where you live, your family, friends, or any other interests you have. Please keep the video under 2 minutes.
Looking forward to getting to know you!

DESCRIPTION OF IDEAL CANDIDATE
• Figures Stuff Out
• Gets Stuff Done
• Self Starter
• Thrives With Hard Work
• Solves Problems
• Thrives Behind The Scenes
• Growth-minded
• Takes Ownership
• You Do What You Say
• Take instructions well

COMPANY CULTURE
We’re transparent; ask if something isn’t clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
Based on ability and experience, ranging from $300/month, for this full-time role (Possibilities for bonuses) . If you believe you have more to offer, tell us what you’d like and why you’re able to deliver more value.

CANDIDATE REQUIREMENTS
• Honest
• Reliable

ADDITIONAL DETAILS REQUIRED
Internet: Fast, stable connection Work Environment: Be able to answer the phone quickly at any time during your working hours. No loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS
Full time position (40 hours/week): Working hours are Monday - Friday, 9AM - 5PM US Eastern time.

We look forward to working with you!
Kenneth Pedersen, Access Division